How Stardust Protects Your Data

When you open a Stardust account, we collect the basics: your name, date of birth, email, phone number, and residential address. We need these to confirm you are 19 or older, to communicate with you about your account, and to send winnings to the right person. If you deposit by Interac e-Transfer, Visa, Mastercard, or crypto such as Bitcoin, Ethereum, or USDT, we also record transaction details tied to that payment method, including wallet addresses for crypto deposits and withdrawals.

What We Collect and Why

• Identity data: full name, date of birth, government ID for verification checks
• Contact data: email address, phone number, mailing address
• Financial data: deposit and withdrawal history, payment method details, transaction references
• Account activity: games played, session length, bet size, wagering patterns
• Technical data: IP address, browser type, device type, and approximate location
• Support records: messages you send to our live chat or email support team

We use this information for four main purposes: running your account securely, verifying your age and identity before payouts, detecting unusual activity that might signal fraud or problem play, and improving the site itself. We do not sell your personal data to third parties for marketing purposes.

Age Verification and Identity Checks

Stardust requires all players to be 19 years of age or older, matching the minimum legal gambling age recognized across Canadian provinces. Before your first withdrawal, and sometimes earlier if our systems flag your account, we ask for a government-issued ID and proof of address. These documents are stored securely and used solely to confirm identity and comply with anti-fraud and anti-money-laundering checks. We do not use ID documents for any other purpose.

Cookies and Tracking Technologies

Our site uses cookies to keep you logged in, remember your language and currency preference (CAD by default for Canadian players), and understand which games and promotions get used most. Some cookies come from analytics partners who help us measure site performance. You can adjust cookie settings through your browser at any time, though disabling essential cookies may affect your ability to log in or play smoothly.

How We Protect Your Information

Account data and payment details are encrypted in transit using industry-standard protocols. Access to sensitive records, including ID documents and transaction histories, is restricted to staff who need it to do their jobs, such as support agents handling a verification request or payments staff processing a withdrawal. We monitor for unauthorized access attempts and review our security practices regularly.

Data Sharing

We share data only where necessary: with payment processors to complete transactions, with identity verification services to confirm age and address, and with fraud prevention tools that scan for suspicious account patterns. If you contact ConnexOntario or a similar support service, we do not share your account details with them unless you authorize it yourself.

How Long We Keep Your Data

We retain account and transaction records for as long as your account is active, plus a reasonable period afterward to meet financial recordkeeping and fraud-prevention obligations. If you close your account, some data may still be retained where required for legal or accounting reasons, even after your profile is deactivated.

Your Rights and Choices

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate account details
• Request account closure and data deletion, subject to legal retention limits
• Opt out of marketing emails and promotional texts at any time
• Set deposit limits or self-exclude through our responsible gaming tools

To exercise any of these rights, reach out through our support channels listed in the site footer. We aim to respond to data requests promptly and will let you know if we need more information to verify your identity first.

Who Handles Your Data

The registered company name and contact details for the entity that operates Stardust and handles your data are published in the site footer. Please confirm those details there before submitting sensitive documents, and reach out to our support team if you have questions about who processes your information.

Responsible Gambling and Support Resources

If gambling stops feeling fun, or you want to talk through your play with someone independent, ConnexOntario offers free, confidential support at 1-866-531-2600 or https://www.connexontario.ca/. Our own responsible gaming tools, including deposit limits and self-exclusion, are described in full on our responsible gaming page.

Related reading: see our Terms and Conditions for the rules governing your account, our Responsible Gaming page for limit-setting tools, and our Payments page for details on how deposits and withdrawals are processed. Ready to play? Register here.